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Frequently asked questions about our payment gateway

Find the answers to your questions about PAYCOMET.

1What is your situation?✓I want to try PAYCOMET✓I am a PAYCOMET client✓I am a PAYCOMET client through Banco Sabadell✓I made a payment through PAYCOMET

2What kind of question are you looking for?✓General enquiries and requests for information✓Invoicing and fees✓Integration and set up✓Users and account management

2What kind of question are you looking for?✓General enquiries and requests for information✓Invoicing and fees✓Integration and set up✓Security✓Technical support and errors✓Users and account management

2What kind of question are you looking for?✓General enquiries and requests for information✓Invoicing and fees✓Integration and set up✓Security✓Technical support and errors✓Users and account management

2What kind of question are you looking for?✓General enquiries and requests for information✓Invoicing and fees✓Security✓Technical support and errors

What is a chargeback?
A chargeback is when a cardholder asks their bank to…
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Who can contract PAYCOMET?
PAYCOMET is designed for any online business, from small and…
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Do you have specific rates based on turnover?
Yes. If your ecommerce invoices large volumes, please contact our…
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What fees apply to the PAYCOMET payment gateway?
The PAYCOMET payment gateway offers flexible rates to suit all…
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Can you integrate the PAYCOMET payment gateway on multiple websites and/or subdomains?
PAYCOMET can be integrated into several websites or subdomains of…
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How do I make sure that my payments are PSD2 compliant?
At PAYCOMET we guarantee your payments comply with PSD2 regulations…
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Can you implement PAYCOMET’s web-based payment solution in CMS-based platforms as well as custom developments?
Yes, it is possible. PAYCOMET can be integrated into custom-developed…
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Which bank account will the funds be deposited into?
The settlement of funds depends on the type of service…
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After uploading all the documents, can I postpone activation until the date of my choosing?
Yes, it is possible. We can review the documents and…
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Where can I see if a transaction has been successful?
In your Dashboard, in the operations section, you can see…
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How many days does it take to receive the money?
The settlement time depends on the type of service contracted…
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How do I request cancellation of the service?
To cancel the service, the root user or global administrator…
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What should I do if there is a change of company or legal structure?
If you need to change your company information, open a…
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Can you get invoices automatically each month?
Yes. From the PAYCOMET dashboard, you can set up invoices…
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Where can I find my invoices?
You can download your invoices by periods from the PAYCOMET…
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What are the most common errors in PAYCOMET processing?
For common errors in PAYCOMET processing, see our technical documents.…
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I get an error when uploading a document to the PAYCOMET dashboard, what should I do?
Check the file format and weight. We do not accept…
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How do I open a technical support ticket?
To request technical support, open a ticket through the Dashboard by…
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How can I update the email address associated with my PAYCOMET account?
If you need to change a user’s email address, go…
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I want to extend or contract new functions for my POS with Banco Sabadell. Where can I get information?
If you are already a Banco Sabadell client and would…
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How can I get my POS maintenance invoice from Banco Sabadell?
You can see and download your invoices from your PAYCOMET…
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I have a technical problem with my POS from Banco Sabadell. How do I request support?
Although the payment solutions contracted through Banco Sabadell work with…
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I have requested a new POS from Banco Sabadell. How can I find out the status of the process?
If you have requested a POS (physical or virtual) through…
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I don’t remember my credentials or I am not receiving the code by SMS to log in to my Banco Sabadell POS dashboard. How can I reset my login?
If you contracted your POS or other payment solution through…
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I made a payment through PAYCOMET and I would like to request a refund. What should I do?
PAYCOMET is a technology platform that processes payments on behalf…
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I made a payment through PAYCOMET to a company that has not sent me the product. How can I lodge a claim?
PAYCOMET is the technological platform that processes payment on behalf…
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How can I get an invoice for a payment made in a car park via PAYCOMET?
PAYCOMET is the platform that manages the secure payment, but…
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There is a charge on my account associated with PAYCOMET that I do not recognise. Could it be fraud? What should I do?
PAYCOMET is a secure, certified payment platform used by thousands…
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What should I do if I receive a suspicious message from PAYCOMET?
If you receive an email, SMS or any other message…
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I tried to make an online payment through PAYCOMET, but it failed. What could be the reason and how can I solve it?
PAYCOMET is the technology that allows companies to process online…
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I am a Glovo delivery person and I have doubts or problems when making a deposit with PAYCOMET. What should I do?
PAYCOMET is the payment platform that Glovo uses to facilitate…
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Frequently asked questions

⚲

Which bank account will the funds be deposited into?
Where can I see the movements and settlements of my sales?
I have requested a new POS from Banco Sabadell. How can I find out the status of the process?
I made a payment through PAYCOMET and I would like to request a refund. What should I do?
Browse by category I want to try PAYCOMET	View all →
Who can contract PAYCOMET?
Can I receive payments from any country?
How can I open an account with PAYCOMET?
Browse by category I am a PAYCOMET client	View all →
Where can I find my invoices?
Where can I find my API login credentials?
How do I open a technical support ticket?
Browse by category I am a PAYCOMET client through Banco Sabadell	View all →
I have a technical problem with my POS from Banco Sabadell. How do I request support?
I don’t remember my credentials or I am not receiving the code by SMS to log in to my Banco Sabadell POS dashboard. How can I reset my login?
I want to extend or contract new functions for my POS with Banco Sabadell. Where can I get information?
Browse by category I made a payment through PAYCOMET	View all →
I am a Glovo delivery person and I have doubts or problems when making a deposit with PAYCOMET. What should I do?
How can I get an invoice for a payment made in a car park via PAYCOMET?
There is a charge on my account associated with PAYCOMET that I do not recognise. Could it be fraud? What should I do?

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