Solutions
Secure IVR Payment Solution for Call Centers
Secure payments at your call center without losing a sale. Sell and charge with total security, with the user experience your clients deserve. We facilitate compliance with PCI regulations
Pagos telefónicos automatizados y seguros por IVR
Offer maximum security with a telephone payment automation system in your Call Center. Integrate the system into your own platform, customize the creation of flows and offer your agents a single solution for all transactions.
The Ideal IVR Solution for Call Centers, Booking Agencies, Telemarketing, and Collections
PCI - DSS Level 1 environment
Eliminate security risks in your business. With IVR payments, agents never have access to card details.
Customer data is securely stored in PAYCOMET’s PCI-certified environment using tokenization. This allows you to process recurring or subscription payments easily while avoiding the high costs of PCI certification.
PAYCOMET is a licensed Payment Institution supervised by the Bank of Spain and certified to PCI DSS Level 1, ensuring full compliance and peace of mind.
Usability for agents and customers. Messages in 7 languages.
An intuitive IVR payment dashboard makes management simple. If you prefer, the IVR system can be fully integrated into your own platform. Easily configure the voice messages your customers hear during and after the transaction. Pre-recorded messages are available in seven languages, with the option to customize them to your brand.
Management of users, businesses, and solutions from a single panel
Multi-business: if your call center works for several businesses, open accounts for each of them easily.
Multi-user: assign special permissions to each of your agents to perform specific tasks such as returns, advanced settings, monitoring of other agents, or to access certain data.
Follow in real time and directly analyze the processing of your transactions through the PAYCOMET control panel, or from your own platform.
Design and apply your own logic
Create flows according to your needs or those of your customers and improve the conversion. At the end of the payment, depending on whether it is OK or KO, define the routing: follow the call, skip a menu, transfer to another agent...
How it works:
During the call, the customer agrees to process a payment.
The agent indicates to the system the amount receivable.
The agent transfers the call to the IVR.
The IVR requests card details from the customer. The customer types the data into their phone.
After the operation, and depending on the result, the call may end, return to the agent, or return to a menu, depending on the logic configured.
Any doubts?
In this article we explain all the details of the IVR Call Center system.
A payment platform with endless possibilities
Call Center IVR Frequently Asked Questions
How does the connection between the IVR and my Call Center work?
How does the telephone payment confirmation arrive?
Is it PCI DSS compliant?
The process is simple: the call goes from your switchboard to the previously defined billing extension. Afterwards, the customer is asked to enter the card data directly into his cell phone.
Once the transaction is completed, we will send the call back along with a synchronous notification of the result of the transaction, whether it was successful or not. In this way, we can even send the data associated with the card storage for future purchases.
Yes. PAYCOMET’s IVR payment solution is certified to PCI DSS Level 1 — the highest level of security, ensuring full compliance with card data protection standards.
Is it possible to define logics according to the result of the operation?
How to hire PAYCOMET Call Center IVR?
What are the advantages of accepting phone payments through IVR instead of manual processing?
Yes, in case of success or error the call can hang up, can return to the same agent, to a recording or can even be redirected to an agent pool in case you want to release the original agent.
Contact now and our sales team will contact you for further information.
PAYCOMET’s IVR payment system automates the phone payment process, removing human error and security risks. Agents never hear or store card details, and every transaction is processed securely under PCI DSS Level 1 certification. It also enhances the customer experience by offering a fast and multilingual payment experience.
4 steps to improving your sales
Analysis
An expert will analyze your project and propose the best solution
Proposal
In less than 24 hours we'll send you a proposal that's tailored to your needs
Integración
At the same time, test PAYCOMET: begin integration and onboarding online
Increase
your sales
And that's it! In a few days - even hours - you'll see the results
Ready to integrate telephone payments into your call center?
Contact us or create a free account and start today
