Solutions
Call Center IVR
Secure payments at your call center without losing a sale. Sell and charge with total security, with the user experience your clients deserve. We facilitate compliance with PCI regulations
IVR telephone payments
Offer maximum security with a telephone payment automation system in your Call Center. Integrate the system into your own platform, customize the creation of flows and offer your agents a single solution for all transactions.
Call center, booking agencies, telephone sales, telemarketing, recoveries... Security and conversion for your business
PCI - DSS Level 1 environment
Eliminate security breaches in your business. Agents have no access to card data.
Store your customers' card information in compliance with regulations. Card custody is carried out at PAYCOMET: data is stored in a maximum security PCI environment, in the form of a token. Use these for recurring payments or subscriptions.
Save the costs of PCI certification. PAYCOMET is a Payment Entity recognized by the Bank of Spain and with PCI - DSS Level 1 certification. We facilitate compliance with regulations.
Usability for agents and customers. Messages in 7 languages.
Highly intuitive IVR sale control panel. If you prefer, we can integrate the system directly into your platform. Easily configure the messages your client hears and receives both during and after purchase. Messages available in 7 languages. Possibility for recording your own messages.
Management of users, businesses, and solutions from a single panel
Multi-business: if your call center works for several businesses, open accounts for each of them easily.
Multi-user: assign special permissions to each of your agents to perform specific tasks such as returns, advanced settings, monitoring of other agents, or to access certain data.
Follow in real time and directly analyze the processing of your transactions through the PAYCOMET control panel, or from your own platform.
Design and apply your own logic
Create flows according to your needs or those of your customers and improve the conversion. At the end of the payment, depending on whether it is OK or KO, define the routing: follow the call, skip a menu, transfer to another agent...
How it works:
During the call, the customer agrees to process a payment.
The agent indicates to the system the amount receivable.
The agent transfers the call to the IVR.
The IVR requests card details from the customer. The customer types the data into their phone.
After the operation, and depending on the result, the call may end, return to the agent, or return to a menu, depending on the logic configured.
Any doubts?
In this article we explain all the details of the IVR Call Center system.
A payment platform with endless possibilities
Call Center IVR Frequently Asked Questions
How does the connection between the IVR and my Call Center work?
How does the telephone payment confirmation arrive?
The process is simple: the call goes from your switchboard to the previously defined billing extension. Afterwards, the customer is asked to enter the card data directly into his cell phone.
Once the transaction is completed, we will send the call back along with a synchronous notification of the result of the transaction, whether it was successful or not. In this way, we can even send the data associated with the card storage for future purchases.
Is it possible to define logics according to the result of the operation?
How to hire PAYCOMET Call Center IVR?
Yes, in case of success or error the call can hang up, can return to the same agent, to a recording or can even be redirected to an agent pool in case you want to release the original agent.
Contact now and our sales team will contact you for further information.
4 steps to improving your sales
Analysis
An expert will analyze your project and propose the best solution
Proposal
In less than 24 hours we'll send you a proposal that's tailored to your needs
Integración
At the same time, test PAYCOMET: begin integration and onboarding online
Increase
your sales
And that's it! In a few days - even hours - you'll see the results
Ready to integrate telephone payments into your call center?
Contact us or create a free account and start today
